DevOps Engineer (SRE)

Remote Antiguo Cuscatlán, La Libertad, El Salvador

GENERAL DESCRIPTION OF POSITION

 

The primary responsibility of the position is the initial Implementation and continuous SME (Subject Matter Expertise), once deployed, of a complex voice and private cloud-based Infrastructure solution. This is a very visible, 24x7x365, Platform Implementation and Operations role, reporting directly to the DevOps Infrastructure Engineering Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Platform & Infrastructure Implementation
  • Work in an intensive project-oriented environment and maintain ownership of overall deliverable consistency and quality.
  • Deploy and maintain complex voice (VOIP) infrastructure components, and automated approaches for identifying and fixing voice quality issues.
  • Participate with Engineering teams on the design and architecture of voice/video services, optimizing the quality.
  • Debug Voice quality trends and issues using big data dashboards and other diagnostic tools.
  • Review network design and configuration and make recommendations to improve functionality, quality, and throughput.
  • Maintain best practices for managing systems and services across all environments.
  • Fault finding, analysis, and logging information for reporting performance exceptions.
  • Proactively monitoring system performance and capacity planning.

 

SYSTEM MAINTENANCE

  • Maintain best practices for managing systems and services across all environments.
  • Fault finding, analysis, and logging information for reporting performance exceptions.
  • Proactively monitoring system performance and capacity planning.
  • Manage, coordinate, and implement software upgrades, patches, and hotfixes on servers, workstations, and network hardware.
  • Provide day-to-day SME-level operational support including responding to incidents.
  • Analyze system performance and manage system resources.
  • Participate in the automation and sophistication project for better end-to-end operations and integration by leveraging best-of-breed tools and technologies ELK stack, Salt Stack, OpenStack, Nginx, MaaS, etc.
  • Provide programming to automate systems tasks. Programming languages such as Python or Shell scripting will be used to automate system tasks on any platform.

 

REQUIREMENTS

  • Bachelor’s degree in Computer Science or equivalent degree or experience
  • 3-5 years of Linux Administration experience, preferably Ubuntu, including patch management
  • Strong familiarity with a wide array of open-source applications and tools, for example, Apache, NGINX, MySQL, Node, Services, Tomcat, PHP, NTP, collected, etc…
  • Good understanding of Networking in a TCP/IP and SIP environment is required
  • Working knowledge of basic networking skills such as switching, and routing, IP addressing
  • Experience with voice-related services (VOIP, SIP, RTP) is highly recommended
  • Previous experience with the netsapiens SNAPsolution, Asterisk, Broadsoft, etc. platforms highly preferred

 

QUALIFICATIONS

  • Strongly independent.
  • Strong organizational, good prioritization, and time management skills.
  • Customer-focused and dedicated to customer satisfaction.
  • Excellent interpersonal, oral, and written communication skills.
  • Team-oriented, self-starter, able to operate with minimal supervision.
  • Ability to provide 24x7x365 operations, including on-call support.

 

 

Amazing benefits we've got for you:

  • Career Path
  • Life and Medical Insurance
  • Work from home/hybrid structures
  • Competitive salaries
  • Benefits by law
  • Hiring Bonus


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