Service Provisioning Specialist

Antiguo Cuscatlán, La Libertad, El Salvador

GENERAL DESCRIPTION OF POSITION 


We are seeking a detail-oriented, highly motivated professional with experience in a processing and/or data-intensive position. A professional with provisioning experience in the telecommunications industry would be ideal. This individual will be utilizing the proprietary databases to review, make changes, and submit orders timely and accurately for BrightLink Technologies customers. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

  • Work with customers, vendors, and internal resources to monitor the phone number ordering process and overall project management. 
  • Track critical dates for provisioning processes, update system notes and workflow daily to provide the most up-to-date information for client teams. 
  • Coordinate, monitor, and assist with local number porting requests and projects. 
  • Escalate issues with internal teams and vendors to meet project demands. 
  • Accurately review and process information related to the LNP function. 
  • Process number port outs. 
  • Act as the single point of contact to the customer for all types of service requests. 
  • Coordination of all support groups to ensure maximum utilization of billable resources. 
  • Monitor resource schedules to ensure prompt time entry on service requests. 
  • Communication with customers as required  


REQUIREMENTS  


  • College Studies (Graduated, Ideal)  
  • Experience in the provisioning or telecommunications field (IDEAL) 
  • Highly Proficient with Microsoft Office products, Word, Excel, and Outlook (Especially EXCEL) 
  • Proficiency in English (Written and Spoken) 
  • Technical awareness: ability to match resources to technical issues appropriately. 
  • Understanding of support tools, techniques, and how technology is used to provide services. 
  • Proven and Outstanding Customer Service Experience/skills 


QUALIFICATIONS  

  • Strong organizational skills 
  • Excellent oral and written communication skills 
  • Strong analytical and problem-solving skills 
  • Highly motivated, energetic, self-starter 
  • Great work ethic 


Subscribe to Job Alerts